Operations

Operations is a complex array of what it takes to deliver on the promise you have given your customer.

We review the full process and

map out the current system of delivery and/or production. With this is mind we work with you to develop the best, most effective and efficient operational process run by the right people.

Evaluation

Ensuring that Operations effectively delivers on the promise your business made to your customer in an effective, efficient and profitable way is key to not only the bottom line but customer retention and staff satisfaction.

So firstly we review the full process and map out the complete current state and desired future state of the operational process. This gives us a solid understanding of what the key blocks, challenges and gaps are in delivery of the operations promise.

Additionally we brainstorm, evaluate and test potential solutions that will dramatically increase operational efficiency. Taking some time to get to the root of the problem can provide excellent dividends.

Once we understand the roots of the problems we have a much higher success rate in building out an action plan and implementing it.

This plan typically will includes the following:

Attacking the biggest process issues first
Testing and further reviewing the new processes and procedures with key staff
Tracking key operational ratios and metrics
Building out process teams within operations
Business structure and reporting
Recruitment and staffing needs

Practical Action Plan

Implementation & Coaching

Addressing the process and people issues together allows the operational flow to move smoothly and more efficiently. As people learn more advance problem solving skills and implement better process – not only does operations improve, but both staff, vendors and customers are happier. As staff drive these changes in project teams they learn new skills, interact with others within the business and deliver a better result for the company.